Refund Policy

1. General Policy

Due to the nature of our products, all sales are final. We do not accept returns for change of mind, incorrect orders placed by the customer, or products that have been opened or used. Please review your order carefully before completing your purchase.

2. Exceptions

We will consider refunds or replacements in the following circumstances:

• Damaged Products: Items that arrive damaged due to shipping
• Defective Products: Items with manufacturing defects
• Wrong Items: If you receive items different from what you ordered
• Missing Items: If items are missing from your order

3. How to Request a Refund

If you believe you qualify for a refund under our exceptions policy:

1. Contact us within 48 hours of receiving your order
2. Email us at [email protected] with:
   • Your order number
   • Description of the issue
   • Clear photos of the damaged/defective product
   • Photos of the packaging (if damaged in shipping)
3. Our team will review your request within 2-3 business days
4. If approved, we will process your refund or send a replacement

4. Refund Processing

Once your refund request is approved:

• Refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear on your statement
• Processing times may vary depending on your bank or credit card company
• You will receive an email confirmation when your refund has been processed

5. Replacements

In some cases, we may offer a replacement instead of a refund. Replacements are subject to product availability. If the original product is out of stock, we will offer a refund or a comparable alternative at our discretion.

6. Order Cancellations

If you need to cancel your order:

• Contact us immediately after placing your order
• Orders can only be cancelled if they have not yet been processed
• Once an order has been processed or shipped, it cannot be cancelled
• If we are able to cancel your order, a full refund will be issued

7. Non-Refundable Items

The following are not eligible for refunds:

• Products that have been opened, used, or tampered with
• Orders placed to addresses where delivery was refused
• Orders returned without prior authorization
• Shipping costs (unless the return is due to our error)
• Products damaged due to customer misuse or negligence

8. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting us may result in delays and additional complications in resolving your concern.

9. Contact Us

For refund requests or questions about this policy, please contact us: